Everyday Diversity, Inclusion & Belonging Training
Most inclusion issues do not begin with policy breaches or formal processes. They start in everyday interactions, comments, assumptions and silences.
This equality, diversity & inclusion training for managers and staff focuses on the moments that shape culture day to day, unpacking unconscious bias and the actions we can all take to build conscious inclusion.
Jess's impact over the past 5 years
Learning Outcomes
- Clarity on the behaviours, actions, and silences that shape culture
- Definitions of discrimination, harassment, bullying and banter
- Understand unconscious bias and everyday assumptions
- Shared agreement on what inclusive behaviour looks like in practice
- A framework to build inclusion day-to-day
How It Works
- We unpack the small, ordinary behaviours that shape culture – comments, humour, assumptions, silence, and response.
- Practical, easy-to-apply definitions of bullying, harassment, and discrimination (grounded in the Equality Act 2010, Worker Protection Act 2023, and other relevant legislation, depending on region).
- A short game helps participants explore how unconscious bias and assumptions show up every day. We discuss types of bias, including similarity, gender, halo/horns, and more.
- Inclusive language, what is it? We delve into the lines and grey areas of language and banter, with a fast-paced activity to open the discussion.
- We share a simple, memorable framework that participants will be able to use immediately to have more courageous and curious conversations.
- To help participants apply the strategies right away, they'll create a set of actions to keep themselves and each other accountable.
Who it’s for
All staff, mixed groups and frontline teams where everyday interactions shape experience and culture.
Delivery
Highly interactive workshops, delivered virtually or in person and tailored to organisational context.
Optional Extras
Practical take-away toolkit
A simple, usable set of prompts and frameworks for recognising impact, responding proportionately and maintaining inclusive norms over time.
Bystander skills extension
An additional session focused specifically on speaking up and supporting colleagues in the moment, building on Everyday Inclusion foundations.
Pulse check-in
A short pulse diagnostic to check whether clarity, confidence to speak up and everyday inclusion behaviours have shifted following the session.
Manager reinforcement session
A targeted session for managers focused on reinforcing expectations, modelling inclusive behaviour and intervening early when norms slip.
Frequently Asked Questions
Is this general DEI or inclusion awareness training?
This programme focuses on everyday behaviour and interaction. It looks at how inclusion is built or eroded in routine moments, conversations, humour, assumptions and silence, and what people can do differently in practice.
Is this suitable for all staff?
Yes. It is designed for mixed groups and frontline teams, and works across roles and seniority. Content is adapted to context and audience.
Will participants be asked to share personal experiences or disclose anything?
The work is scenario-led and role-based. Participants are not required to share personal experiences or speak about their own identity.
How practical is the session?
Highly practical. Participants work through realistic scenarios, practise responses and leave with clear actions they can apply immediately in day-to-day work.
Does this cover bullying, harassment and discrimination?
Yes. Clear definitions are covered, grounded in everyday workplace behaviour, so people understand where boundaries sit and how early action can prevent escalation.
Is this about calling people out?
No. The focus is on proportionate, respectful responses that address behaviour early, without blame or unnecessary escalation.
How does this link to trust and psychological safety?
The programme explores how everyday behaviour affects trust and confidence to speak up, and what individuals and groups can do to strengthen this over time.
Can this be tailored to our organisation?
Yes. Scenarios, language and examples are shaped around your organisational context, team dynamics and ways of working.
What support is available after the session?
Optional extras include practical toolkits, bystander skills extensions, manager reinforcement sessions and micro pulse diagnostics to support embedding.